Frequently Asked Questions
Orders, Accounts and Memberships
- How do I cancel my monthly or yearly recurring fee?
Follow the instructions below. Note that this procedure will prevent a future renewal charge but you will continue to have access until your membership expires at the end of the 1-month or 1-year term. You can view your upcoming expiration date on your My Account page.- Log in to your account, if you are not already logged in.
- Click "My Account" in the upper-right at the top of the page.
- Click "Recurring Fees" on your account page.
- Click "Cancel" next to the recurring fee.
- Click "Yes, I want to cancel the subscription".
- How do I obtain a full refund on my yearly membership?
Yearly membership refund requests should be submitted through our contact form. They must be submitted within the first 110 days after your first credit card charge. After your refund is processed, you will immediately lose access to the site.
- I've lost my password. Help?
Go here to request a new password.
- My email address changed and I can't retrieve my password reset link. What now?
You need to call Customer Service at (800) 861-0954 to reset your password.
- I'm leaving my company and need to transfer my membership to a coworker.
Typically, this is handled by your canceling your existing membership, and your coworker starting his or her own.
- I've been promoted and somebody else is handling Team Membership administration for my company. How do I put my replacement in change of the company's account?
Call customer service (800) 861-0954 to transfer this responsibility to another person.
- Can I pay by purchase order, or get a mailed bill?
At this time, we do not offer billed memberships. Contact us to express interest in this feature.
Technical Issues
- What are the minimum browser requirements for LEEDuser.com?
LEEDuser.com supports Internet Explorer 7, Internet Explorer 8 and Firefox 3 on Windows XP, Windows Vista and Windows 7 and supports Firefox 3 and Safari 4 on Mac OSX. If you are using any of these browsers and having trouble with our site please let us know. LEEDuser has received reports that the site does not run smoothly on earlier browsers, such as Internet Explorer 6. In these cases, we recommend upgrading your browser.
- Do I need to have cookies enabled in my browser?
Yes, you do need to have first-party cookies enabled in your browser to use LEEDuser.com, particularly when signed-in to your personal account. This setting is the default in modern web browsers (see item 1 in Technical Issues above for a list of supported web browsers). Cookies allow LEEDuser.com to recognize your signed-in status from page to page.
See the following article from Google's help pages to check/enable cookies in your web browser: http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851
Note: "third-party" cookies need not be enabled for LEEDuser.com.
- Do I need to have javascript enabled in my browser?
LEEDuser.com is best experienced with javascript enabled in your browser. Most modern browsers enable javascript by default.
About LEEDuser Content
- What is LEEDuser?
LEEDuser is an information resource design to help individuals and teams achieve LEED certification on projects. It is a membership-based resource published by BuildingGreen, LLC. - What LEED rating systems does LEEDuser cover? What about NCv2.2? LEED for Homes?
LEEDuser covers the five commercial and institutional LEED 2009 rating systems: New Construction (NC), Core & Shell (CS), Schools, Commercial Interiors (CI), and Existing Buildings: Operations & Maintenance (EBOM). LEED-NC v.2.2 is not currently covered, although much of the NC 2009 content will be relevant, and we have noted a number of cases where there is a major difference from v2.2 to v2009. LEED for Homes is not covered.
- Does LEEDuser have a relationship with the U.S. Green Building Council (USGBC) or the Green Building Certification Institute (GBCI)?
The content within LEEDuser was developed by BuildingGreen independently of USGBC or GBCI, with the exception of certain content such as official LEED credit language, which is used by permission. However, USGBC has supported the development of LEEDuser as a valuable tool to help clarify the LEED process and make more projects successful.
- I read something on LEEDuser that I think is incorrect, or that seems to contradict USGBC or GBCI. What's up with that?
We've worked hard to make LEEDuser accurate and thorough. If you think you see an inaccuracy, we encourage you to note it though the discussion forum feature, or through our contact form. We'll respond as soon as possible.
LEEDuser is an independent tool designed to help you achieve LEED certification and greener buildings. We provide frank advice, and sometimes we have a difference of opinion or a different take on things than USGBC or GBCI. When that happens, we try to explain our reasoning as best as possible. It is important to keep in mind, however, that USGBC and GBCI are the final authorities on the LEED rating systems and certification. Our advice is subject to this disclaimer. the site.
- LEEDuser has a lot of neat templates, sample documents, calculators, and tracking sheets in the LEED credit Documentation Toolkits. Can I actually use this stuff?
Our members can use any of LEEDuser's resources on their LEED projects, in whatever way best supports their work. Please keep in mind, however, that templates and sample documents are provided with the intention that you will modify them as necessary to refer to your own project data and plans. Samples are not intended as boilerplate language to be used without modification to earn a credit. You may share LEEDuser documents with your project team to a limited extent, but we encourage entire teams to sign up together in order to gain access to the latest documents along with up-to-date advice and forums. LEEDuser retains copyright to many of these documents, along with associated rights, including the right to modify and disseminate for commercial purposes.
