Log in
LEED v2009
Existing Building Operations
Indoor Environmental Quality
Occupant Comfort—Occupant Survey

LEED CREDIT

EBOM-2009 IEQc2.1: Occupant comfort - occupant survey 1 point

See all forum discussions about this credit »

Credit achievement rate

XX%

Upgrade to LEEDuser Premium to see how many projects achieved this credit. Try it free »

LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

LEEDuser’s viewpoint

Frank advice from LEED experts

LEED is changing all the time, and every project is unique. Even seasoned professionals can miss a critical detail and lose a credit or even a prerequisite at the last minute. Our expert advice guides our LEEDuser Premium members and saves you valuable time.

Credit language

USGBC logo

© Copyright U.S. Green Building Council, Inc. All rights reserved.

Requirements

  • Implement an occupant comfort survey and complaint response system to collect anonymous responses about thermal comfort, acoustics, IAQ, lighting levels, building cleanliness and other occupant comfort issues. The survey must be collected from a representative sample of building occupants making up at least 30% of the total occupants, and it must include an assessment of overall satisfaction with building performance and identification of any comfort-related problems.
  • Document survey results and corrective actions to address comfort issues identified through the surveys.
  • Conduct at least 1 occupant survey during the performance period.
Credit substitution available
You may use the LEED v4 version of this credit on v2009 projects. For more information check out this article.
See all forum discussions about this credit »

What does it cost?

Cost estimates for this credit

On each BD+C v4 credit, LEEDuser offers the wisdom of a team of architects, engineers, cost estimators, and LEED experts with hundreds of LEED projects between then. They analyzed the sustainable design strategies associated with each LEED credit, but also to assign actual costs to those strategies.

Our tab contains overall cost guidance, notes on what “soft costs” to expect, and a strategy-by-strategy breakdown of what to consider and what it might cost, in percentage premiums, actual costs, or both.

This information is also available in a full PDF download in The Cost of LEED v4 report.

Learn more about The Cost of LEED v4 »

Frequently asked questions

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

See all forum discussions about this credit »

Checklists

Step by step to LEED certification

LEEDuser’s checklists walk you through the key action steps you need to earn a credit, including how to avoid common pitfalls and save money.

See all forum discussions about this credit »

Documentation toolkit

The motherlode of cheat sheets

LEEDuser’s Documentation Toolkit is loaded with calculators to help assess credit compliance, tracking spreadsheets for materials, sample templates to help guide your narratives and LEED Online submissions, and examples of actual submissions from certified LEED projects for you to check your work against. To get your plaque, start with the right toolkit.

Credit achievement rate

XX%

Upgrade to LEEDuser Premium to see how many projects achieved this credit. Try it free »

LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

Get the inside scoop

Our editors have written a detailed analysis of nearly every LEED credit, and LEEDuser premium members get full access. We’ll tell you whether the credit is easy to accomplish or better left alone, and we provide insider tips on how to document it successfully.

USGBC logo

© Copyright U.S. Green Building Council, Inc. All rights reserved.

Requirements

  • Implement an occupant comfort survey and complaint response system to collect anonymous responses about thermal comfort, acoustics, IAQ, lighting levels, building cleanliness and other occupant comfort issues. The survey must be collected from a representative sample of building occupants making up at least 30% of the total occupants, and it must include an assessment of overall satisfaction with building performance and identification of any comfort-related problems.
  • Document survey results and corrective actions to address comfort issues identified through the surveys.
  • Conduct at least 1 occupant survey during the performance period.
Credit substitution available
You may use the LEED v4 version of this credit on v2009 projects. For more information check out this article.

XX%

Upgrade to LEEDuser Premium to see how many projects achieved this credit. Try it free »

Got the gist of IEQc2.1 but not sure how to actually achieve it? LEEDuser gives step-by-step help. Premium members get:

  • Checklists covering all the key action steps you'll need to earn the credit.
  • Hot tips to give you shortcuts and avoid pitfalls.
  • Cost tips to assess what a credit will actually cost, and how to make it affordable.
  • Ideas for going beyond LEED with best practices.
  • All checklists organized by project phase.
  • On-the-fly suggestions of useful items from the Documentation Toolkit and Credit Language.

In the end, LEED is all about documentation. LEEDuser’s Documentation Toolkit, for premium members only, saves you time and helps you avoid mistakes with:

  • Calculators to help assess credit compliance.
  • Tracking spreadsheets for materials purchases.
  • Spreadsheets and forms to give to subs and other team members.
  • Guidance documents on arcane LEED issues.
  • Sample templates to help guide your narratives and LEED Online submissions.
  • Examples of actual submissions from certified LEED projects.

What happens if there are many areas of occupant dissatisfaction that require corrective action? We might not have the time to address everything before we have to submit our LEED application.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

What if the corrective action component of the credit is too costly for us? We don’t want to attempt this credit and then find out we’re not able to earn it because corrective action is too expensive.

The answer to this question is available to LEEDuser premium members. Start a free trial »

(If you're already a premium member, log in here.)

LEEDuser expert

Allison Beer McKenzie

SHP Leading Design
Architect, Director of Sustainability

See all LEEDuser forum discussions about this credit » Subscribe to new discussions about EBOM-2009 IEQc2.1